01636 925 222

At HVAC WHOLESALE LTD, we strive to provide our customers with high-quality products and exceptional service. We understand that there may be instances where you need to return a purchased item. To ensure a smooth and hassle-free return process, please review our returns policy outlined below:

​

1. Eligibility for Returns:

   • Only unopened items in their original packaging will be accepted for return.

   • Items must be returned within 14 days from the date of arrival.

2. Initiate the Return Process:

   • To initiate a return, please send an email to june@hvacwholesale.co.uk with the subject line "Return Request."

   • In the email, include your order number, the item(s) you wish to return, and the reason for the return.

3. Approval and Return Authorization:

   • Once we receive your return request, our customer service team will review it.

   • If your request meets the eligibility criteria, we will issue a return authorization number (RMA) via email.

   • Do not proceed with the return until you receive the RMA.

4. Packaging and Shipping:

   • Pack the item(s) securely in the original packaging to prevent any damage during transit.

   • Include a copy of the original invoice and the RMA number in the package.

   • Ship the package back to the address provided in the email with the RMA number.

5. Return Costs:

   • Customers are responsible for the return shipping costs unless the return is due to our error or a defective product.

6. Inspection and Refunds:

   • Once we receive the returned item(s), our team will inspect them to ensure they are in an unused and resalable condition.

   • If the returned items meet our return policy criteria, we will issue a refund to the original payment method within 7 business days.

7. Non-Returnable Items:

   • Certain items are not eligible for return, including but not limited to:

     • Products that have been opened or used.

     • Items purchased more than 14 days ago.

     • Special orders or customized items.

8. Damaged or Defective Items:

   • If you receive a damaged or defective item, please contact us immediately.

   • Provide details and supporting photographs to expedite the resolution process.

​

​

Please note that our returns policy is subject to change without prior notice. We encourage you to review our policy on our website or contact us directly for the most up-to-date information.

​

If you have any further questions or require assistance, please do not hesitate to reach out to our customer service team via email at june@hvacwholesale.co.uk 

​

Thank you for choosing HVAC WHOLESALE LTD. We appreciate your business!